Shipping & Returns

 

Frank/ie web shop ships internationally. Orders are sent either via Finnish Post Office or DHL. We aim to dispatch all orders within three business days after the order confirmation, excluding Finnish holidays and weekends.

Finland

Tracked shipping by Posti          2-4 working days           5€

Free pick-up from Frank/ie Store, Annakatu 13, Helsinki.

Free shipping to Finland for orders over 100€

Europe

Tracked shipping/courier          5-7 working days           10€

Free Europe shipping for orders over 150€

International

Tracked shipping/courier          7-10 working days          15€

Free International shipping for orders over 200€

Notice

If you are located outside Finland, please allow up to 14 days for delivery. Please note that customers from non-EU countries are responsible for any possible import customs and taxes.

Ordering

Once we have received your order, we will send you an order confirmation to the e-mail address you provided when submitting your order. All items listed in the web store are in stock. However, should we have any problems with our stock levels when receiving your order, we reserve the right not to deliver the items. Should we be unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to cancel the order.